Returns & Refunds Policy

Returns

• Due to the handmade nature of our candles, we do not accept general returns or exchanges.

• If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging so we can resolve the issue.

Refunds

• Refunds are issued on a case-by-case basis for items that are defective, damaged in transit, or incorrect.

• Once your claim is approved, you may choose a replacement item or a refund to your original payment method.

• Please allow 5–10 business days for the refund to process, depending on your bank or payment provider.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at tjpeebles97@gmail.com.

Non-Returnable Items

• Used candles

• Custom or personalized orders

• Sale items

Order Cancellations

• Orders may be canceled within 24 hours of purchase. Once shipped, we cannot cancel the order.

Contact Us
For any questions regarding returns or refunds, please email us at info@zariacandleco.com.